This is the first of posts, that we hope will help you find your way around Helzers Creations. We have been ornament designers, makers, and retailers for 35 years. If you live in California, Arizona, Utah and Nevada, you can find information and show dates on our web site, listed under shows on the left side. We presently have over 350 designs up on the web, and are adding new designs every month. Our goals are to keep you up to date with what we are making, what is new, where we will to traveling to, what the show is like, how it went, and comments about anything that caught our imagination. We also want to showcase our family which is a huge part of our lives, and lastly, if we can give any information to anyone about the artist life style. Our life has been, 11 years teaching art (adult & high school) and 35 years designing, making, and selling ornaments. Oh, and in between we had three wonderful kids, Stephanie, Stephan, and Valerie, who all are married and have given us 6 great grandchildren. ages 2 – 23. This November we will be married 47 years, and can’t think of much we we would change.
If we at Helzer’s Creations make an error with your ornament order we will gladly replace, exchange or refund your order. First, please call us to notify us of our error. Second, please enclose a note stating what the error is and return to us via 1st class or Priority Mail (if over 14 oz.) in the original package. We will refund the shipping fee to the customer when the ornament is received and the replacement/or refund is shipped.
If you the customer realize that you have made an error on your order we will gladly exchange, replace, or refund your order. If you would like to have your ornament/order replaced or corrected please send the ornament/s back to us. Return shipping charges of $6.50 will be paid by the customer. We will correct your error and send it back to you within 36 hours.
If you would like a refund because you change your mind or any other reason a 15% restocking fee will apply. Once products are received in like-new condition a refund will be given.