If we at Helzer's Creations make an error or do not meet any of your expectations with any ornament order we will replace, exchange, or refund your order.
Please email us (
) to notify us of any issues, ours or yours. If it is our error, we will pay for return shipping USPS 1st. class mail only. If it is your error, we will not be responsible for return shipping fees. We will return by 1st class mail only. Do not use the original shipping box. Place in a padded envelope or plain box for return.
Enclose a note with the return shipment of your order stating the error to refresh our memory.
If you would like a refund because you change your mind or any other reason a 15% restocking fee will apply. Shipping fees are not refundable.
No refunds are given for orders placed in the One of a Kind category.
Once products are received in like-new condition a refund will be given less original shipping charges.